Yes; All personal information such as your credit card number is sent using industry standard SSL (secure socket layer) encryption technology ensuring that your information is not readable by anyone but us. For added security we also never store your credit card information. Your privacy is important to us. For more information please see our Privacy Policy.

We currently accept all major credit cards including Visa, Mastercard, AMEX and JCB as well as Paypal payments. If none of these options are available to you we can also accept direct deposit into our bank account, however we will need to wait for the money to clear into our account before we can send out your order, so please keep this in mind when placing an order.

To place an order via direct deposit please call us on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia.

Please double check that the credit card details you entered are correct. Otherwise, the most common problems are that the bank has declined the card, your card limit has been exceeded or the security code is incorrect. If you have a paypal account you may like to try using that, otherwise you can contact us if you would like to place a direct deposit into our account (please be aware that we will need the funds to clear into our account before we can send your order out).

It's a simple process of choosing which product you'd like to send, then clicking on the 'order now' button to be taken to the product page. From there you can choose the product options you would like and your delivery options. Then, continue on to the checkout page to enter the information relevant to delivery, such as the recipients address and the message you would like to send. Enter your payment details then click the 'Place Order' button and you're done!

All information that you provide, including payment details, are secured using 256bit SSL (secure socket layer) encryption technology, making it safe to order online.

If you are having problems ordering, you are welcome to give us a call on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia.

Certainly, please call us on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia and we would be happy to assist you.

Yes, on checkout you can add a personalised message to be sent with your order. Your message will be printed exactly as written on our free, high-quality Flowers Across Brisbane message cards, secured within a sturdy envelope. Please be sure to include who the gift is from when writing the card if you would like the receiver to know who sent the gift.

Please either contact us or call us on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia as soon as possible to arrange cancellation of your order. We will be able to offer a full refund as long as the following conditions are met:

For orders totalling under $200 you will not be charged a cancellation fee as long as the item is not already on board with the courier or has not already been delivered. If the item has already been delivered we cannot issue a refund.

For orders totalling over $200 you will not be charged a cancellation fee as long as you contact us to cancel by midnight(AEST) the night before the specified delivery date. If you cancel on the day of delivery, provided the item is not on board with the courier and has not already been delivered, you will be charged 50% of the total amount of the order. If the item has left our premises and is on board with the courier or has already been delivered we will not be able to issue a refund.

We would be happy to make changes to your order, including changes of address, card messages, delivery instructions or changes in flowers and gift items, provided the item is not already on board with the courier or has already been delivered. It's best to contact us as soon as possible to ensure we are able to make changes.

Yes, after you place your order you will be redirected to a copy of your invoice which is printable. You will also receive a copy of your invoice sent to the email address you entered during checkout.

Not unless you tell them. We don't send invoices or receipts with your gifts.

Absolutely! we'll keep your details private - if the recipient rings us to ask who the delivery is from we will not disclose the information (privacy laws don't allow it). It's advisable not to send an anonymous order to anyone who may not appreciate such a gesture.

To place an anonymous order you can type 'anonymous' in the senders name field or leave us a note in the special instructions field to let us know that you would like the order to remain anonymous.

We will comply with all Australian laws should the police request further information about the sender.

Please contact us or call 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia and we'll try to assist you in any way we can.

Standard

Delivery starts at $11.90 and increases depending on the distance to the delivery suburb. Generally, areas closer to Brisbane are lower and areas further out are higher

You can find your delivery charge on the dropdown list on any of our product pages when selecting a delivery suburb and on our delivery page.

Express

An additional $6 surcharge applies for Express deliveries, which will arrive by 12pm noon.

We like to call our flowers eco-beautiful™. We strive to create products that are as eco-friendly as possible and are constantly updating our range to reflect our move towards a more sustainable future.

What we're doing now

Most of our bouquets are zero-waste or minimal waste, and are made up of items that are less detrimental to the environment than traditional floristry products. Including:
- Paper wrap with eco-friendly colour dyes
- Biodegradable Hessian wrap
- eco-friendly ribbon
- eco-friendly flower transit preservation
- eco-friendly flower food

Vases are always a great idea for flowers, not just because they look spectacular, but also because there is less potential waste and vases are re-usable, so you can continue to have fresh, beautiful flowers displayed in your home time and time again.

One of the most contentious waste issues in floristry is floral foam used in boxed arrangements - we have solved this by using a wool based alternative, creating less micro-plastics from entering our waterways.

Many of our add ons such as chocolates are sourced from suppliers who care for the environment and are actively creating products that have thoughtful eco-friendly packaging.

We can always do more

Our future as a company is clear, we need to be as sustainable as possible, and that is our ongoing mission, whether it be waste initiatives, or the way we purchase and who we purchase from.

We'd be happy to try and assist you to make something unique and unforgettable, just call our experienced florists directly on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia.

We'd be happy to try and assist you in making the right decision for the occasion, just call our experienced florists directly on 07 4144 7505 from within Australia or +61 7 4144 7505 from outside Australia.

We offer one of Brisbane's largest online selection of flowers and gifts including bouquets and vase arrangements, all backed by same day delivery in Brisbane.

We deliver native flowers, stunning roses, fragrant lilies and almost any other type of seasonal flowers you can think of, all via our online shop and hand made to order by our expert floral designers.

Choose from our extensive range and send one of our beautiful bouquets or arrangements, or get in touch and let us customise and personalise your flowers to surprise and delight your loved ones for their special moment or occasion.

We are a local online florist with local prices. By operating completely online and delivering directly to customers in the Sydney area (instead of using a relay service) we are able to keep overheads down, which means lower prices than many online florists who need to keep prices higher in order to deliver interstate or worldwide through relay systems.

Many flower relay services act as a type of brokerage, collecting orders from customers, taking a fee for collection, and then passing on the order to a florist within their network. We feel that it's much better to deal directly with a local florist (whether it's us or otherwise), as you'll most likely receive better value for money, and more consistency of quality. The florist will usually come out better as well, because they can manage their costs better and not have to pass on revenue to the relay service.

We have three locations, our Melbourne florist at www.flowersacrossmelbourne.com.au, one here in Brisbane delivering from Acacia Ridge throughout the greater Brisbane Metro area, and our online Sydney florist at www.flowersacrosssydney.com.au

To keep overheads (and prices) low, we are an online only shop, which means we are not open to the public, however, any correspondence should be sent to our Melbourne head office at 45b Quinn St. Preston, VIC 3072, Australia. All of our Brisbane flowers are made fresh to order and come directly from our florist workshop location in Acacia Ridge, Brisbane.

Monday: 9am - 5PM
Tuesday: 9am - 5PM
Wednesday: 9am - 5PM
Thursday: 9am - 5PM
Friday: 9am - 5PM
Saturday: 9am - 12PM
Sunday: Closed

No, we are proudly a 100% local florist. When you call us you can be speak directly to one of the florists who will make up your order. All orders are made by us and to ensure quality, we don't relay your order to another florist, which is why we only service the Brisbane area.